Buying event tickets online can feel a little uncertain. What if the concert is canceled? What if your plans change? That’s why it’s important to understand the TickPick refund and cancellation policy before you buy.

In this simple guide, we’ll walk you through how refunds work, what happens if an event is canceled or postponed, and what your options are as a buyer.

TickPick Refund

Does TickPick Offer Refunds?

Yes, but only under certain conditions. TickPick has a strict “all sales are final” policy. This means that once you buy your tickets, you can’t cancel your order or get a refund—unless the event is officially canceled and not rescheduled.

✅ You CAN get a refund if:

  • The event is officially canceled and not rescheduled.
  • The tickets you received were invalid or didn’t work at the venue.
  • You never received your tickets, and the event has already passed.

❌ You CANNOT get a refund if:

  • You changed your mind or made a mistake.
  • The event was rescheduled, but you can’t attend the new date.
  • You bought tickets for the wrong date, team, or seats.

 

What If the Event Is Postponed or Rescheduled?

This is a common concern. If an event is rescheduled, your tickets will still be valid for the new date. TickPick does not offer refunds for rescheduled events.

It’s up to you to attend the new date—or try reselling your tickets if you can’t make it. TickPick provides tools to help you list your tickets for resale.

 

TickPick BuyerTrust Guarantee

TickPick protects every order with its BuyerTrust Guarantee. This gives you peace of mind knowing your tickets will arrive on time and will be valid for entry.

Here’s what the BuyerTrust Guarantee includes:

  • A full refund if the event is canceled and not rescheduled.
  • Help if you receive the wrong tickets or don’t receive them at all.
  • Access to friendly customer support via phone, email, or live chat.

Note: Approved refunds are returned to your original payment method within 7–10 business days.

 

Can You Cancel Your Order After Buying?

No, all orders on TickPick are final. Once your order is confirmed, you can’t cancel it—even just a few minutes later. This is because tickets are often delivered instantly or locked in through third-party sellers.

Be sure to double-check event dates, seat choices, and ticket quantities before completing your purchase.

 

How to Request a Refund

If your event is canceled and you qualify for a refund, follow these steps:

  1. Log into your TickPick account and find your order.
  2. Click on the event to check the cancellation notice.
  3. If eligible, TickPick will guide you through the refund process.
  4. You’ll receive your refund within 7–10 business days once it’s processed.

Tip: If you don’t see a refund update, reach out to TickPick customer support for help.

 

Can You Resell Tickets on TickPick?

Yes, you can resell your tickets on TickPick if you can’t attend. It’s a great way to recover your money when refunds aren’t available.

Just log in to your account, find your order, and list the tickets for resale. You set the price, and TickPick handles the rest.

 

Final Thoughts

TickPick’s refund policy is simple: no refunds unless the event is canceled and not rescheduled. While this may seem strict, it’s standard across the ticket industry.

To protect yourself, always double-check your order details and consider using a credit card for extra peace of mind. If your event does get canceled, TickPick will take care of you through their BuyerTrust Guarantee.